UX/UI PLATFORM SKILLS:
-Adobe XD
-REACT
-Marvel
-Figma
-Salesforce CRM
-ServiceNow
Door of Touch
Select UX/UI Samples
APP DESIGN
Purpose
-Create an internal design thinking collaboration tool
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Design/Delivery
-2 weeks of concept development & design thinking frameworking
-3 weeks of market research & analytics synthesis
-4 weeks of visual design creation
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Outcome
-Noteable is an internally developed application created to be a design thinking collaboration tool. As one of two principle UX/UI designers, I was responsible for designing the tablet & desktop user experiences.
WIREFRAME INNOVATION
Purpose
-Prepare a POV on the future of Customer Care for a C-Suite level Telecommunications client workshop
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Design/Delivery
-2 weeks of concept development & design thinking frameworking
-1 week of market research & analytics synthesis
-1 week of visual design creation (put data into clickable app wireframe)
-1 day of workshop facilitation
Outcome
-Created Dial Tone, an app wireframe geared towards exploring the future of Customer Care by using current state customer service reviews and employee satisfaction data as the basis for sentiment soft data analysis.
-Participants were able to engage either on touchscreen hubs or on their phones via a link
-Client felt inspired to take a more innovative approach to their Customer Care strategy
INTERACTIVE PRESENTATION DESIGN
Purpose
-Design an immersive, unique way for a Fashion client to experience an SAP system architecture optimization readout
-Design constraint: had to be in black/white/greyscale only
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Design/Delivery
-1 week of strategic planning
-1 week of visual template design
-1 week of leading a design team of 3 to create the visuals
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Outcome
-Created the “Isle of [confidential client name]” concept; participants were able to use touchscreen hubs to navigate a 1000+ slide linked powerpoint with the same functionality as a basic phone app
-Participants were enamored with the design!
DIGITAL SERVICE BLUEPRINT
Purpose
-Research and create a Digital Service Blueprint for a Financial Services client to revamp IT Ticket submission process for a newly implemented CRM system ​
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Design/Delivery
-2 weeks of ethnographic interviews with end users and service desk personnel
-2 weeks of UX journey strategy work
-1 week of developing Service Blueprint visual
Outcome
-Created a Service Blueprint that allowed clients to understand the overall process, pain points, and dependencies in conjunction with their current operational flows
